FAQ

Absolutely! With Yaloop, you have the flexibility to make phone calls directly from your PC or laptop browser.

Yes, Yaloop is a cross-platform solution accessible on both mobile devices and web browsers for your convenience.

The Customer-to-Customer Support (CTCS) Platform is a unique offering that creates a platform where customers seeking help regarding a company's products can receive advice and guidance from other customers who have firsthand experience with those products. It fosters a collaborative environment where customers can tap into the expertise and insights of their peers. Join our CTCS Platform today and unlock the power of collective knowledge to enhance your customer support capabilities!

It's simple! By subscribing to one of our three options plans, you'll receive a unique link to your company page on Yaloop. This link can then be easily integrated into your Customer Support page, allowing your customers to connect with knowledgeable individuals within our network for assistance and support. Join Yaloop today and enhance your customer support experience!

We believe in tailoring the perfect suite of features for your specific needs. Get in touch with us, and together, we will work towards building a customized solution that aligns with your requirements. Once we have a clear understanding of your needs, we'll be able to provide you with a personalized pricing plan that fits your budget and maximizes the value you receive from the Guidance Hub. Contact us today to start the journey toward the ideal solution for your business.

The Guidance Hub is a comprehensive solution for companies that provide advisory, coaching, or guidance services. It offers a seamless tracking system that accurately measures the duration of phone interactions. This ensures precise billing based on the actual conversation time, promoting fairness and transparency in all transactions. With the Guidance Hub, companies can streamline their service measurement process and deliver a more efficient and reliable experience to their clients.

Your online approved presence refers to the verification process we undertake to ensure the authenticity and credibility of your Yaloop account. To complete the account approval, we require you to provide a link to your website or social media account where your Yaloop link is prominently displayed. Upon creating your Yaloop account, you will receive your unique link (your Yaloop address), which can be found on your account's Home screen. Simply add this link to your website or social media profiles and send us the corresponding link at info@yaloop.com. By verifying your online presence, we maintain a clean and reliable platform that serves serious individuals like you.

Once a call concludes, your earnings are promptly credited to your balance. You can conveniently check your balance anytime on the Home screen, located at the upper left corner. When your balance reaches a minimum of $10, you have the option to withdraw the funds to your bank account or PayPal for seamless access to your earnings.

Yaloop Pro is the ultimate platform for professionals, consultants, service providers, experts, specialists, and more. If you have an online presence, such as your own website or social media accounts, Yaloop Pro enables you to create and advertise your unique Yaloop link on these platforms. By leveraging the power of the Yaloop platform, you can monetize your expertise by offering time-based consultations and sessions to clients. Maximize your earning potential with Yaloop Pro. Start harnessing the benefits of our platform today!

Joining Yaloop as a consultant is a seamless process. We offer cross-platform accessibility, allowing you to join through your web browser or by downloading our app from the Apple Store or Google Play. Simply sign up and upload your areas of expertise to create your Yaloop profile. Once you have your Yaloop link, add it to your website and social media platforms, and then send us the link for verification. Once we review and approve your profile, your account will be ready to go. At Yaloop, we believe in transparency. We charge a competitive 10% commission based on the volume of your consultations, with no additional fees. This means you can focus on providing excellent service and earning from your expertise without worrying about any hidden costs. Join Yaloop today and start connecting with clients who are seeking your specialized knowledge and experience.

To stop receiving calls, simply navigate to the Home Screen and toggle the Instant Calls switch to the Offline position. By turning off this feature, you will no longer receive incoming calls through the Yaloop platform. Feel free to manage your availability and decide when you are ready to accept calls again.

Once your account is created and you have sent Yaloop your online approved presence, you can start receiving calls right away. You have the flexibility to manage your availability through the Home Screen, where you can check and set your online status. If you're using the mobile app, you'll remain accessible for calls even if the app is closed or running in the background, as long as you're logged in and online. For the web version, please ensure you have the Yaloop website open and are logged in to be ready to receive calls

To ensure an optimal client experience and account for accidental or short-duration calls, we have implemented the requirement of offering a free first minute. This allows clients to get a brief taste of your services before committing further. However, we understand that preferences may vary, and you have the flexibility to disable this feature if it aligns better with your approach

To ensure an optimal client experience and account for accidental or short-duration calls, we have implemented the requirement of offering a free first minute. This allows clients to get a brief taste of your services before committing further. However, we understand that preferences may vary, and you have the flexibility to disable this feature if it aligns better with your approach.

Joining Yaloop Pro Seniors as a consultant is a straightforward process. We provide cross-platform accessibility, giving you the flexibility to join through your web browser or by downloading our app from the Apple Store or Google Play. Begin by signing up and uploading your areas of expertise to create your personalized Yaloop profile. Once you have generated your unique Yaloop link, you can add it to your website and social media platforms. To complete the registration process, please send us the link for verification. Our team will review and approve your profile, ensuring it meets our quality standards. Once approved, your Yaloop Pro Seniors account will be ready for you to start connecting with clients and offering your valuable services.

Your online approved presence refers to the verification process we undertake to ensure the authenticity and credibility of your Yaloop account. To complete the account approval, we require you to provide a link to your website or social media account where your Yaloop link is prominently displayed. Upon creating your Yaloop account, you will receive your unique link (your Yaloop address), which can be found on your account's Home screen. Simply add this link to your website or social media profiles and send us the corresponding link at info@yaloop.com. By verifying your online presence, we maintain a clean and reliable platform that serves serious individuals like you.

Once a call concludes, your earnings are promptly credited to your balance. You can conveniently check your balance anytime on the Home screen, located at the upper left corner. When your balance reaches a minimum of $10, you have the option to withdraw the funds to your bank account or PayPal for seamless access to your earnings.

Yaloop Pro Seniors is an exclusive offering designed specifically for seniors who are professionals, consultants, service providers, or experts in their respective fields. It provides the same benefits and features as Yaloop Pro, allowing seniors to leverage their expertise and monetize their time through consultations and sessions. What sets Yaloop Pro Seniors apart is its reduced commission rate of just 8%, making it a more cost-effective option for our valued senior members.

Once your account is created and you have sent Yaloop your online approved presence, you can start receiving calls right away. You have the flexibility to manage your availability through the Home Screen, where you can check and set your online status. If you're using the mobile app, you'll remain accessible for calls even if the app is closed or running in the background, as long as you're logged in and online. For the web version, please ensure you have the Yaloop website open and are logged in to be ready to receive calls.

To stop receiving calls, simply navigate to the Home Screen and toggle the Instant Calls switch to the Offline position. By turning off this feature, you will no longer receive incoming calls through the Yaloop platform. Feel free to manage your availability and decide when you are ready to accept calls again.

As a marketplace connecting clients with consultants, Yaloop does not take responsibility for the quality of services or the accuracy of consultant profiles and marketing information. While we strive to maintain a high standard of service, it is important for clients to evaluate and choose consultants based on their own discretion and preferences. We encourage clients to review consultant profiles, ratings, and reviews to make informed decisions. For more details, please refer to our Terms and Conditions.

The payment process depends on the type of call or appointment you have. For instant calls, your card will be automatically charged at the end of the call based on the duration and the consultant's per-minute fee. In the case of longer calls, partial payments may be made to ensure fair billing. When it comes to booked appointments, your card will be charged as soon as the consultant accepts your request. This allows for a seamless payment process, ensuring that you can proceed with your scheduled session without any delays. Can calls be recorded or accessed by third parties? We prioritize privacy and confidentiality in our platform. The sessions between consultants and clients are kept completely private. However, it's important to note that consultants have the option to record sessions if they choose to enable this feature. If recording is enabled, clients can access the recordings from the call history list after the session. Rest assured that we respect your privacy and provide you with control over your own recorded sessions.

Absolutely! The first minute of the call is free for clients. From the second minute onwards, clients will be charged per minute based on the consultant's rate. It's important to note that consultants have the flexibility to enable or disable the option of offering a free first minute.

The call cost is determined as follows: Instant calls: The platform shows the real-time cost, which includes a free first minute and the consultant's per-minute fee multiplied by the call duration from the second minute onwards. Booked appointments: You will be charged a flat fee when the consultant accepts the request.

No, there are no additional fees or taxes charged to clients on the Yaloop platform. The fees or commission that Yaloop retains are deducted from the consultant's earnings, not from the client's payment. Rest assured that you only pay the agreed-upon rate set by the consultant without any extra charges.